Support

Find a clear path

Follow an arrow's tip toward the edge. Tap when its lane is clear to release it. A blocked tap costs a life. Clear the board to finish the level. There is no countdown; the timer records active play time and your personal best.

Open Menu → Journeys to switch between Neon Grid and Japan. Menu → Advanced offers free practice retries and hints; some earlier versions call it Challenge gallery. Practice progress is separate from your journey.

Lives, hints, and streaks

The free-life balance resets to three every 24 hours; missed refills do not accumulate. Purchased and rewarded lives are stored separately and have no scheduled expiry. Free lives are spent first.

A main-game hint costs one point. Completing an available rewarded video earns one hint point and one stored life. Completing a journey or daily puzzle on seven consecutive days earns one hint point. At zero lives, use the displayed refill timer, available video or life pack, or free advanced practice.

Purchases and missing items

Open Menu → Shop for available 3-life or 40-life packs and the one-time Remove Ads purchase. Apple's purchase sheet shows your local price. If products do not load, check connectivity and use Refresh products. Unavailable or restricted products cannot be purchased.

For missing Remove Ads ownership, connect to the internet, sign in with the same Apple Account, then use Restore purchases in the shop. This restores eligible Remove Ads ownership, not used lives or another device's balance. Remove Ads hides banners and interstitials; rewarded videos remain optional.

If a completed life purchase was not delivered, reopen the app with a connection so unfinished transactions can be checked. If it is still missing, email us the product, approximate purchase time, app version, and error message. We can request a redacted receipt if needed; do not send account passwords or full payment information.

Apple handles billing and refunds. See refund help and purchase-restoration instructions. The browser game uses labeled simulations; this website cannot take a payment.

Sound, motion, and appearance

Menu → Settings controls sound, volume, haptics, and Reduced motion. Check your device's media volume if sound is quiet. Menu → Appearance controls the theme and arrow presentation; Background offers scenery and an optional private photo.

Some earlier builds group these controls under Sound & settings. If a screen looks different, include your app version when asking for help.

Profiles and personal photos

Your profile is optional. Open Profile → Use without a profile to remove the saved name and portrait. Open Menu → Background to change or delete the saved photo. You can use built-in backgrounds if camera or photo permission is declined.

Personal photos, names, and portraits stay on the device and are excluded from generated share cards. Changing the game's background does not delete your original photo. Manage camera/photo permissions in device settings.

Saved progress and sharing

Progress, lives, points, and settings are local. There is no automatic cloud sync. Deleting app or browser data can erase progress and balances, and restoring Remove Ads does not restore consumed life packs.

For a display or loading problem, try reopening the app and checking for an update first. Avoid deleting data as a troubleshooting step. We cannot retrieve a local save from a publisher cloud account because there is no such account.

Menu → Share opens score-card options. Your device or chosen social app controls the final send. If a social composer cannot attach the generated PNG, save the image and attach it yourself. Nothing posts automatically.

Ads and privacy choices

For available consent options, open Menu → Settings → Privacy → Ad privacy choices. Earlier builds may use Sound & settings → Privacy & about. Options depend on region, network access, and Google's available messages.

Ads need a connection and available inventory. Non-personalized ads still involve device and ad data; read the advertising privacy details. For access or deletion questions, email FangVentures.HQ@gmail.com.

Getting the app

Working public download links will appear on the Arrow Neon home page when available. A TestFlight invitation or waiting-for-review product is not a public App Store release. Features and products can vary by version or region.